Client Portal Terms

These Client Portal Terms (the “Client Terms”) apply when a law firm that uses AnoLawg (the “Firm”) invites you to access its client portal at AnoLawg to communicate about a legal matter, review bills, make payments, and exchange documents. By signing in to the portal, you agree to these Client Terms and to the general AnoLawg Terms of Service. If you do not agree, do not use the portal and contact the Firm directly.

These Client Terms are between you and AnoLawg LLC (“AnoLawg,” “we,” or “us”). They are not a legal-services agreement between you and the Firm. Your representation, fees, and scope are governed by the separate engagement agreement you signed with the Firm.

Your portal account is created when your Firm invites you and is tied to the email address they provided. You are responsible for the security of your credentials, for keeping your contact email current, and for all activity that occurs under your account. Do not share your sign-in link, password, or one-time codes with anyone else, including family members or staff at the Firm.

If you suspect unauthorized access, sign out of every session and contact your Firm immediately. You can also email security@anolawg.com so AnoLawg can help the Firm investigate. AnoLawg will never ask you for your password by email, text, or phone.

The portal is a convenience tool for you and your Firm. Typical uses include viewing the matters your Firm has linked you to, reviewing and paying bills, uploading documents the Firm requests, exchanging non-urgent messages, and reviewing shared updates from your Firm.

The portal is not a place to get legal advice from AnoLawg, to file anything with a court, to reach emergency services, or to contact your Firm when a response is time-sensitive. If you are facing a deadline, an emergency, or a safety risk, call your Firm or the appropriate emergency number; do not rely on a portal message to be read in time.

Bills visible on the portal come from your Firm. Amounts, dates, descriptions, and trust-account balances are the Firm's records. AnoLawg displays them but does not set fees, issue invoices, or control the Firm's accounting.

If the Firm enables online payment, payments are processed by a third-party payment processor. When you enter card or bank details, that information is transmitted directly to the processor — AnoLawg does not store your full payment-instrument data. The processor's terms and privacy notice apply to the payment transaction. Payments are subject to the Firm's refund, trust, and chargeback practices; questions about a charge should go to the Firm first.

If a payment fails, is reversed, or is disputed, the Firm and the processor will work with you to resolve it. AnoLawg will display the resulting status (paid, refunded, disputed) once the processor confirms it.

You may be asked to upload documents — forms, evidence, identification, medical or financial records, photos, or other files the Firm requests. When you upload, the file is transmitted directly to the Firm's document-storage provider (for example, the Firm's Microsoft 365 or Google Workspace drive) using a one-time, firm-scoped upload link that AnoLawg generates. AnoLawg does not store the contents of the files you upload.We retain only metadata — for example, the filename, size, upload time, and which matter it relates to — so the portal can show you the activity.

Uploads have size, count, and file-type limits that are shown in the upload interface. Do not upload content that is not related to your representation, that infringes on a third party's rights, or that is malicious (for example, executables or scripts). The Firm decides which documents to retain and how long; ask the Firm about their retention policy and any records you would like copies of.

Messages you send through the portal are routed through AnoLawg's systems to reach your Firm. Communications with your attorney about your representation are generally protected by the attorney-client privilege and, in most jurisdictions, the work-product doctrine; using AnoLawg as the transport layer is not intended to waive those protections. However, privilege is a legal doctrine, not a technical guarantee — please avoid including people outside the attorney-client relationship on a portal message if you want the privilege to apply.

Portal messages are visible to authorized personnel at your Firm (attorneys, paralegals, and staff the Firm has given access to your matter). Messages are stored so the Firm and you have a record. Where AnoLawg enables end-to-end encrypted portal messaging, AnoLawg does not hold the ordinary keys needed to decrypt message bodies from stored data alone. We may still process message metadata, and support, incident response, or legal-process review may require assistance from you or the Firm unless message content was separately provided outside the encrypted channel. Our Privacy Policy explains this in more detail.

Do not use portal messaging to report threats of harm, crimes in progress, or medical emergencies. Use emergency services or the appropriate law-enforcement or health line.

You agree not to: (a) use the portal for any unlawful purpose; (b) upload malware or content designed to disrupt the Service; (c) attempt to access accounts, matters, or firms other than your own; (d) reverse-engineer, scrape, or resell the Service; (e) harass Firm staff or AnoLawg personnel; or (f) impersonate another person.

AnoLawg may, at the Firm's request or in response to a serious violation, suspend portal access pending investigation. That suspension does not affect the underlying legal representation, which is governed by your engagement agreement with the Firm.

The portal is provided “as is.” AnoLawg works to keep the Service available, but does not guarantee that it will be uninterrupted or error-free, that messages will always be delivered instantly, or that a specific feature will remain available. Planned maintenance and incident notices appear on the Firm's status channels and, where applicable, the AnoLawg status page.

AnoLawg does not provide legal advice and does not represent you. Nothing displayed on the portal — bills, messages, documents, status updates — is a substitute for guidance from your Firm. To the fullest extent permitted by law, AnoLawg is not liable for indirect, incidental, special, or consequential damages arising from your use of the portal; our total liability to you is limited as described in the AnoLawg Terms of Service.

If the Firm ends its relationship with AnoLawg, closes its AnoLawg account, or changes portal providers, your ability to use the portal may end. AnoLawg will cooperate with the Firm on a reasonable transition so the Firm can continue representing you through another channel. Questions about fees already paid, refunds, records retention, or the status of your matter must be directed to the Firm.

Likewise, if you decide to stop using the portal, let the Firm know so they can communicate with you another way; deactivating your portal does not end your representation.

You can stop using the portal at any time. You can request portal deactivation by emailing your Firm or support@anolawg.com. AnoLawg may also end access if you materially violate these Client Terms or engage in activity that threatens the security or integrity of the Service. Metadata that the Firm is legally required to retain — such as invoice and trust-account records — may remain on file with the Firm after portal access ends.

AnoLawg may update these Client Terms from time to time. Material changes will be announced in-portal and, where we have your email on file, by email at least 14 days before they take effect (sooner if required for security or by law). Continued use after the effective date constitutes acceptance. If you do not agree with a change, stop using the portal and ask your Firm about alternatives.